Flexible, Bespoke End-to-End Enforcement Solution. 

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Every car trip begins and ends in a parking space. The most innovative approaches to parking management will improve the economic, social, and environmental quality of any city.

Choosing the right parking policies and implementing them with the best tools and supports can help a city achieve its goal – whether it is to reduce CO2 emissions, to relieve traffic jams, to create a revenue stream, or any number of other reasons.

For cities to effectively implement such system they need a solid operational partner organisation with the understanding of the latest in technologies and practices being implemented across the globe, this is where GlobeTech can really make a difference.

gTicket is a parking management solution that addressed the needs of transport, finance, legal, customer services and IT departments whilst also meeting the individual requirements of remote and office-based users within these areas. GlobeTech recognise that gTicket must operate in the context of legislative, financial and policy considerations and must be flexible enough to adapt and take on new functionality as changes inevitably occur.

The gticket Solution progresses and streamlines the penalty notice process from issue to final payment or closure, allowing full back-end reporting at all stages.

Every aspect of a GlobeTech solution reduces the window of time between ticket issue and revenue collection by reducing field errors as well as enabling a full and accurate audit trail.

With a focus on ease of use, successful implementation of a GlobeTech parking solution can lead to productivity gains of up to 40%.

 

On the Street

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• Easy to use handheld devices making on-street enforcement officers more efficient and effective.
• Handhands with built-in workflow management, capture the contravention details and regularly transfer data to back-office systems.
• Training costs reduced due to user friendly operation.
• Errors minimised by an intuitive workflow managed interface, using the latest in data entry technology.
• Instant updates, such as details for resident parking permits, or temporary enforcement zones, mean PCNs are not issued in error.
• Pictorial evidence, photographed or from CCTV, is easily attached to PCN to ensure queries and appeals can be quickly and easily resolved.
• Correct printing of Notice, Final Notice and Court Summons documentation.
• All data is encrypted giving the reassurance of high data security.

 

 

Back Office

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• Comprehensive web based back-office system for effective and efficient processing of PCNs through to closure.
• User friendly interface means staff training requirements are greatly reduced.
• Comprehensive workflow management gives definable operational control.
• Ease of use does not compromise security: GTicket meets highest security requirements through password protection and digital certificates.
• All visual evidence tagged and linked to PCN, meaning the back-office team has all the information needed to ensure quick response to the public.
• Easily integrated into accounting, Customer Relationship Management and document management systems facilitating a “one-stop-shop” and sharing of internal services.
• Integration and interfaces to other applications are easily achieved, both in terms of delivery and use.
• eGIF compliance means that GTicket meets with the Local Authority expectations in terms of citizen access.

 

 

Reporting

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• Easy setup and use of GTicket reporting interface by utilising familiar Microsoft tools.
• Access to financial detail for day-to-day operations and performance management.
• Full suite of canned up-to-date reports is easily accessible covering data such as Activity by Civil Enforcement Officer, by street, Unpaid tickets and Management analysis and trend reports for business intelligence.
• Full audit history is available and custom reporting definable by the user without relying upon support staff or additional software.
• Flexible nature of reporting means contract Key Performance Indicators (KPIs) are easily monitored.

 

 

Flexible Solution

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GlobeTech have extensive experience of all implementation types. This means we can offer advice and expertise to Local authorities, to ensure the trouble free implementation.

 

The web based design of the GTicket solution means there are various install options available based on individual need:

 

• Local, in-house implementation utilising local networks and support infrastructure.
• Remotely managed hosted solution accessible over the web with all IT and application support managed centrally by GlobeTech’s specialist support team.
• Shared managed service operated either remotely via GlobeTech or through a multi-site or multi-contract agreement.

 

GTicket is designed to run a number of pieces of legislation through one back-office solution. This allows for a single team to manage more than one operation.

 

The system can easily adapted to inevitable changes in legislation, without losing access to historic data.

This flexible business model means the setup and ongoing costs are clear from the outset and customers can depend on high quality support and access to system enhancements.

Overall the GTicket allows Authorities to focus on the management of parking enforcement, while application specialists provide exceptional infrastructure, services and support.