Flexible, Bespoke End-to-End Enforcement Solution
GlobeTech's considerable experience gives them an in-depth appreciation of the diverse demands of different departments and users within Local Authorities.
With a focus on ease of use, successful implementation of a GlobeTech parking solution can lead to productivity gains of up to 40%.
The underlying technology means that GTicket can meet customers' immediate needs while offering flexibility to meet future requirements and legislative demands.
By reducing on-street errors and enabling a full and accurate audit trail GlobeTech's GTicket solution progresses and streamlines the Penalty Charge Notice (PCN) process from issue to final payment or closure.
Full back-end reporting allows access to comprehensive, up-to-date information.
Integration with other GlobeTech modules such as GClamp and GPermit facilitates allied operations to be managed through the same system.
These unparalleled benefits, combined with GlobeTech's unique customer focus, result in a winning combination.
On the Street
- Easy to use handheld devices making on-street enforcement officers more efficient and effective
- Handhands with built-in workflow management, capture the contravention details and regularly transfer data to back-office systems
- Training costs reduced due to user friendly operation
- Errors minimised by an intuitive workflow managed interface, using the latest in data entry technology
- Instant updates, such as details for resident parking permits, or temporary enforcement zones, mean PCNs are not issued in error
- Pictorial evidence, photographed or from CCTV, is easily attached to PCN to ensure queries and appeals can be quickly and easily resolved
- Correct printing of Notice, Final Notice and Court Summons documentation
- All data is encrypted giving the reassurance of high data security
Back Office
- Comprehensive web based back-office system for effective and efficient processing of PCNs through to closure
- User friendly interface means staff training requirements are greatly reduced
- Comprehensive workflow management gives definable operational control
- Ease of use does not compromise security: GTicket meets highest security requirements through password protection and digital certificates
- All visual evidence tagged and linked to PCN, meaning the back-office team has all the information needed to ensure quick response to the public
- Easily integrated into accounting, Customer Relationship Management and document management systems facilitating a "one-stop-shop" and sharing of internal services
- Integration and interfaces to other applications are easily achieved, both in terms of delivery and use
- eGIF compliance means that GTicket meets with the Local Authority expectations in terms of citizen access
Reporting
- Easy setup and use of GTicket reporting interface by utilising familiar Microsoft tools
- Access to financial detail for day-to-day operations and performance management
- Full suite of canned up-to-date reports is easily accessible covering data such as Activity by Civil Enforcement Officer, by street, Unpaid tickets and Management analysis and trend reports for business intelligence
- Full audit history is available and custom reporting definable by the user without relying upon support staff or additional software
- Flexible nature of reporting means contract Key Performance Indicators (KPIs) are easily monitored
Flexible Solution
GlobeTech have extensive experience of all implementation types. This means we can offer advice and expertise to Local authorities, to ensure the trouble free implementation.
The web based design of the GTicket solution means there are various install options available based on individual need:
- Local, in-house implementation utilising local networks and support infrastructure
- Remotely managed hosted solution accessible over the web with all IT and application support managed centrally by GlobeTech’s specialist support team
- Shared managed service operated either remotely via GlobeTech or through a multi-site or multi-contract agreement
GTicket is designed to run a number of pieces of legislation through one back-office solution. This allows for a single team to manage more than one operation.
The system can easily adapted to inevitable changes in legislation, without losing access to historic data.
This flexible business model means the setup and ongoing costs are clear from the outset and customers can depend on high quality support and access to system enhancements.
Overall the GTicket allows Authorities to focus on the management of parking enforcement, while application specialists provide exceptional infrastructure, services and support.
